Please be aware that our items are unfortunately not insured with any other courier service that you arrange and use. Terms, Conditions & Helpful Information. We are a British company, out furniture is stocked and dispatched from the UK. Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear.
Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please be aware our timber tops are made from Solid Timber, therefore may have some natural slight imperfections to the wood. All calls are recorded and monitored for quality and training purposes. Please check your order to ensure accuracy of the sizes, finishes, and colour.
Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you're ordering to check that it will fit where you want it. When ordering a handmade item(s), please confirm each measurement to ensure that your item(s) meets your specific requirements. On our listings, we strive to provide an accurate representation of the finishes on all our items; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible.
Please note that different batches of furniture may also have slight variations in colour. To determine the exact colour of a finish or material, we suggest that you examine the product in person or request a material or finish sample before placing your order. As wood is a natural product, it is subject to movement if exposed to extreme changes in temperature. When tables are placed directly on underfloor heating or in very brightly lit rooms e. A conservatory it has an adverse effect on the timber. Therefore, we will not guarantee tables if placed in these environments. If you have uneven flooring it may have an adverse effect on the stability of the furniture.Please note that if you are arranging your own return method, it is your responsibility to ensure the items arrive to us in their original state. Bespoke items are custom-made to order to your requirements and are therefore non-refundable. Please note that credit notes are valid for a maximum of six months from the date of issue. Reproduction items come with a twelve-month guarantee. We have a testing process to ascertain whether an item(s) has been cleaned with commercial cleaning products.
We will not guarantee any of our metal tables if commercial cleaning products have been used to clean them. We will not guarantee any of our items if used outside, unless otherwise stated in the product listing. Unfortunately, we cannot guarantee our items if delivered outside of the UK.
Please note that collection must be booked at least 48 hours in advance. Failure to book may lead to a delay or wasted journey as items may not be ready for dispatch when you arrive. Special items must be agreed upon at the time the order is placed. If there are any parking/access restrictions at your location, you must advise us of this at point of order.We will be unable to deliver unless we have the necessary permission or permit. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during the Christmas period. The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive.
We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact a member of staff if you would like any further advice on how to care for your furniture. We recommend that all stone tables must be re-sealed on a regular basis.